|
- Can I do anything with my copier
when I get a “call
for service” code on the display?
You can first try turning off the main switch and then
restarting the machine. Many times this simple reset procedure
can solve minor problems. If the code re-occurs, then call
KOPI so that a technician can be dispatched.
- Can anything be done when I cannot print from my computer
to my copier?
Many times errors in the computer will cause print jobs
to not print. You can clear your print queue of any jobs which
did not print, or re-start your computer to reset any computer
errors.
- I get lines on my copies when using
the ADF. Is there anything that I can clean to solve this
problem?
Many newer copiers have a small glass to the left of
the main copier glass which is used by the ADF. When this
gets dirty it causes lines on the copies. You can clean the
glass with a soft cloth and glass cleaner.
- Can I make copies with the “add toner” light
on?
Most copiers and printers will shut down when the toner
light is on. It is important to keep extra toner in stock.
The best way to do this is to call K-O-P-I when you add your
last toner. This will prevent any unnecessary out of toner
situations.
- When I call for service, how long do I have to wait before
a technician arrives at my office?
K-O-P-I’s response time is normally 2-4 hours.
- Do you lease office equipment?
Yes. K-O-P-I leases equipment, through K-O-P-I’s in-house
leasing program, and also through third party leasing companies.
- If I lease equipment from K-O-P-I can the maintenance
agreement be included with the lease payment?
Yes. Your maintenance agreement can be included with
the lease payment, allowing your business to write only one
check instead of two each month.
- Over the years sales people keep telling me that my old
equipment is obsolete and has no value for trade-in. If I
lease from K-O-P-I does my leased or purchased equipment
have any trade-in value after I have used it for 3, 4, or
5 years?
Yes. Your equipment when leased or purchased from K-O-P-I,
has an obsolescence guarantee. On a three year basis, your
trade value is 40% of what you paid, and on a 4 year basis,
it’s 35% of what you paid. The trade values only apply
to equipment purchased from K-O-P-I and upgraded with K-O-P-I.
- Does your company have a warranty
guarantee?
Yes. K-O-P-I has an 8 year replacement warranty on new equipment
purchased or leased through K-O-P-I.
- When I call you, who will I talk to?
When you call K-O-P-I, you get a live person to speak with,
no computers or voice mail. And you will be talking with someone
local, not a person in another state.
- Is it customary for your company to contact me to purchase supplies?
No. KOPI will never call you to sell supplies. This practice is made by “Toner Pirates” who are scam artists. Their main focus is to sell you inferior overpriced toner. “Toner Pirates” generally call pretending to be from our company, asking you to “verify the make and model of your copier/printer”. After they have obtained these details, they will later call back and ask for the person in charge of purchasing, in which this is their opportunity to coerce you into purchasing. They persuade an unsuspecting person to purchase at a reduced cost due to upcoming price increase, encouraging them to “stock up” on the supplies. The final call is to verify and confirm the order. Those who have fallen prey will get a very big surprise! The price can be up to ten times higher than the normal price, the product inferior, or half the amount typically in a cartridge.
What to do if contacted.
|
|
|
