KOPI.ws - Service... Authorized Lanier Dealer

Customer Satisfaction

Our Customers are very important to us at KOPI.
Please take a few moments to let us know how your experience has been.

Company Name

Your name

Your position

Instructions: Simply answer yes or no to each question. If not applicable, please leave the response blank.

Service Dispatch

When completing a service call, were our technicians friendly? Y N	When you call our company, is the phone answered with a friendly voice? Y N
Did the technician clean up his area when he was finished? Y N	Have you experienced any long hold times when calling? Y N
Do you feel the call was responded to in a timely fashion? Y N

Billing Sales

Do you feel your questions were answered adequately? Y N	Was your call answered or returned in a timely fashion? Y N
Was the Accounts Receivable clerk friendly? Y N	Was the salesperson friendly? Y N

Overall, how would you rate your experience with KOPI?

Anything you would like to add?
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